Shipping costs and payment terms
Shipping and payment terms
PAYMENT TYPES
Credit cards - VISA, MASTERCARD, DEBIT CARD (goods are shipped immediately)
Amazon Pay (goods will be shipped immediately)
PayPal (goods will be shipped immediately)
Prepayment (goods will be shipped after receipt of payment)
Klarna invoice (goods will be shipped immediately)
GiroPay (goods will be shipped immediately - only Germany))
eps transfer (goods will be shipped immediately, only Austria)
Apple Pay (goods will be shipped immediately)
SHIPPING COSTS
Determine your exact shipping costs directly on the shopping cart page.
You
can be used in the shopping cart (processing shopping cart) under the point
"Shipping costs" determine your shipping costs exactly. Just give it yours
Delivery country in. The displayed value always applies.
CURRENT SHIPPING TARIFFS
Shipping
€ 5.5
to Austria, Germany,
Croatia, Poland, Slovakia, Slovenia, Czech Republic, Hungary
Free shipping from € 80 Order value
Other EU countries:
Shipping: € 14.9
to France, Luxembourg
Free shipping from € 150 Order value
Shipping: € 16.9
to Spain
Free shipping from € 170 Order value
Shipping: € 13.9 to Belgium, Denmark, Italy, Netherlands
Free shipping from € 150 Order value
Shipping: € 15.9 to Finland, Romania, Sweden
Free shipping from € 170 Order value
Shipping: € 16.9 to Bulgaria, Estonia, Latvia, Lithuania, Portugal
Free shipping from € 180 Order value
Shipping: € 19.9 to Greece, Ireland, Iceland, Malta, Norway, Cyprus
Free shipping from € 200 Order value
Shipping to Switzerland: € 17 excl.
Free shipping from € 200 Order value
There are separate customs duties to be paid by the recipient.
Purchase price is net.
CURRENT DELIVERY COUNTRIES
Please check in the shopping cart under Charge shipping costs. There you will find all current delivery countries.
DELIVERY TIMES & PROCESSING TIMES
Once the order has been completed (processing time usually
on the same day - duration max. 2 working days) the following standard
terms are considered as the basis. You can also find the shipping times
directly on the product page.
Austria 1-2 working days
Germany and EU 2-4 working days.
Please keep in mind
that delivery problems can sometimes occur. If you think your delivery
has been taking too long, please contact us at hello (at)
genevieve.beauty -
We try to help you in the best way possible.
SHIPPING CONDITIONS
The
Shipping is made by Austrian POST AG in Austria and partner of Post AG in the EU. Two feed tests are carried out in AT. In the EU, a delivery attempt. In the event that delivery is not possible, a notification will be made and the package will be deposited in a branch.
The pick-up period is usually 5 working days. In the event of a
non-acceptance or incorrect address information, which is used for an
automatic return (by Post.at or DHL) lead, we reserve the right to
charge a service fee of € 15.- or to charge the actual costs.
For higher order values, we ship in several deliveries or expand the insurance cover.
TRACKING
You will receive an email with your tracking number after the shipment.
You can use this number to determine the current position of your order.
If you have received a shipping email without a tracking number, please contact us at hello (at) genevieve.at.
QUESTIONS?
The fastest way to answer:
Write to hello (at) genevieve.beauty, we will be happy to help you with any questions!
RETURN
You
can products, if they still unused or Original-Packed
are (for hygienic reasons), within 14 days from delivery date
return. You bear the cost of that yourself. For a return please send us a revocation in advance. Use the revocation form.
Returns without revocation cannot be accepted!
PACKAGING & ENVIRONMENT
We deliver our products safely, but we save as much transport packaging as possible - for the sake of the environment.
Our transport packaging is RESY certified - sustainable environmental protection.
That
Guarantees the total disposal and recycling
all transport and outer packaging marked with the RESY symbol
of paper and cardboard.